Hi guys. I hope you are marvelous well.
This morning in this marketo tip we will
see a way to increase the customer experience you offer to
your visitor while reducing the data quality issues you have
especially on company names and how will you do that?
You will propose companies in your marketo forms to your visitors. I'm Sylvain Davril
founder of Merlin/Leonard and certainly the team's Leonard
one of the main pain points we have in the form is to ask too many fields
and obviously when you want information on the company of a visitor you
may want to add the name, address, industry, number of employees, an Id,
or a fiscal ID, and whatever,
And it's too much on top of that one main pain point we have around that data
quality is the fact that the company names
in those forms may be entered wrongly
for instance, Merlin/Leonard.
You can spell that down with a space, a hyphen, slash, backslash and
none of that will match what you already have in the database.
In your CRM for instance.
So at some point in the process you will have to put a manual operation,
a manual process in place to reconcile the wrongly spelled
MERLIN/LEONARD with the right one in your database.
That's
that's something you you don't want to do. So how could we avoid that?
We for instance linked this form with an open data database in France that
contains all the companies in France and here I'm looking for Merlin/Leonard.
And you see typing "Merlin". I have all the companies with Marilyn in their name.
Unfortunately mine is not there. I have to type
the whole name and I don't I know why.
I think the slash is not something user friendly for the search.
So here I can find my company but I can find all the companies with
either
Merlin or Leonard
not here.
And when I choose the company here so first the
name will be correctly spelled compared to my database.
I've got the address, I've got the industry and employees.
I've got specific French information such as the NAF
code, the managers.
The company categories, I can have creation date, the turnover,
the list of subsidiaries, the owner and plenty of things
and all that can be filled out in hidden fields in your form. So that's a great way to
shorten your forms first and to guarantee the
quality and the freshness of the data in your database.
So if you want to implement that on your form,
don't hesitate to contact us. Hope it helps
.