Marketo Tips

Marketo Tip #15 - Enhancing Engagement with Marketo Email Personalization: Insights from Sylvain Davril


In the rapidly evolving world of digital marketing, personalization is key to engaging your audience effectively. Sylvain Davril, founder of Merlin & Leonard, dives into this concept in his latest Marketo Tip, focusing on the power of Marketo tokens to personalize emails. This article unpacks the insights from his video, offering valuable strategies for enhancing your email campaigns.

The Power of Marketo Tokens

Marketo tokens are versatile tools that allow marketers to inject personalization into various components of an email, including the subject line, sender's details, body text, and even images. This capability is pivotal for creating a more engaging and relevant experience for each recipient.

Types of Tokens

  1. Database Fields: Tokens can pull information directly from company or person fields in your database, allowing for dynamic content that resonates on a personal level.
  2. Campaign Fields: Though less commonly used, these tokens can be valuable in specific campaign contexts.
  3. System Tokens: These offer broader functionalities, like linking to CRM or Marketo for seamless integration in sales alerts.
  4. Custom 'My' Tokens: These are created for specific campaigns or groups of campaigns, providing flexibility and control over the content.

Implementing Tokens in Emails

Sylvain demonstrates practical applications of these tokens, such as using a lead's name or their sales representative’s details to create a sense of direct communication. He also highlights the utility of tokens in managing content across multiple emails and landing pages, exemplifying with the use of image tokens for centralized image management.

Advanced Token Strategies

  • Inheritance of Tokens: Tokens can be set at higher-level folders, making them inheritable by all campaigns within that structure. This feature is particularly useful for time-bound promotions or updates.
  • Custom Object Integration: Marketo’s flexibility allows integration with custom objects. For example, a boat manufacturer could use tokens to reference a customer’s boat details for more targeted communication.


Personalization is not just a trend but a necessity in today’s marketing landscape. By leveraging Marketo tokens, as explained by Sylvain Davril, marketers can significantly enhance the relevance and effectiveness of their email communications. Embrace these techniques to ensure your emails are not just seen but also resonate with your audience.

And I also invite you to join us every Friday at 10am for 1 free hour of discussion, questions and sharing of Marketo best practices. 

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